Returns & Exchanges
PLACE A NEW ORDER
Since we do not offer exchanges, the only way to swap out an item for another style or size is to first place a new order for the replacement item you want. Then send back the original item with a copy of your invoice and a request for a refund. Invoices can be found in the email confirmation you were sent on your order date or by logging into your account on our website. Make sure the complete info is included with your return: Order number, name, address, email, and what you are requesting. Returns received with no info included can not be processed. Shipping fees are non-refundable. Refunds will be issued to the method of payment used to place your order within 1 week after the item is received back and take approximately 1 week for the banks to complete the refund.
STORE CREDIT
If you do not want to place a new order immediately, send back the item with a copy of your invoice. Invoices can be found in the email confirmation you were sent on your order date or by logging into your account on our website. Make sure the complete info is included with your return: Order number, name, address, email, and what you are requesting. Returns received with no info included can not be processed. Store credit will then be issued. We will email you a coupon code for the value of the returned item. You can place a new order using this coupon code at your convenience and are responsible for the shipping fees.
REFUNDS FOR FULL PRICED ITEMS
If you do not want to exchange, send back the full-priced item with a copy of your invoice with a request for a refund and why. Invoices can be found in the email confirmation you were sent on your order date or by logging into your account on our website. There are no refunds on sale items. Make sure the complete info is included with your return: Order number, name, address, email, and what you are requesting. Returns received with no info included can not be processed. Refunds will be issued to the method of payment used to place your order within 1 week after the item is received back and take approximately 1 week for the banks to complete the refund.
INTERNATIONAL RETURNS
International returns should follow the above process. You are responsible for all additional shipping fees and we will not pay for international shipping.
SALE ITEMS
Sale items are non-refundable. Unless you have placed a new order, store credit will be issued when returning a sale item, and the above info applies. If you have placed a new order for a replacement item, we can refund your original order. Shipping is non-refundable.
PROCESSING TIME
Returns are processed in approximately 3 days of receipt. Please be patient and trust that we are working on your return. You will be notified when your return has been refunded via email.
DO NOT DAMAGE
Items must be returned in new, unworn, and unwashed condition with all tags in place. Please show care when folding items and when placing them into an appropriate size box. Do not jam items into small packaging, as that can cause undue stress to an item. We will show the same care when shipping your order. If you return items that are used, damaged, washed, or smelling of cigarettes, we will immediately ship them back to you.
UPGRADES
You can upgrade for an item of more value. Follow the standard exchange info, or after your return arrives back to us, you will receive store credit. You can then place a new order at your convenience.
GIFTS
If you received an item as a gift and want to exchange, we can accommodate you. However, we still need the invoice or order number to locate the original order.
LOST PACKAGES
We are not responsible if your return package is damaged or lost on its way back to us. We recommend packaging securely and shipping with tracking.
ISSUES WITH YOUR ORDER
When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within 1 week of receipt. Otherwise, we will not acknowledge your claim.
MAILORDER ONLY
All returns are processed through the mail only. We are currently not able to process returns at our location and we are not open to the public.
Full Breach 77
2020 N. California Ave.
Chicago, IL 60647
U.S.A.
